On 15 May, the Administrative Services Centre was officially opened in the Syniushyn Brid hromada. The new centre will provide local residents with accessible and modern administrative services based on the ‘one-stop shop’ principle.
The project was implemented with the support of the Ministry of Digital Transformation of Ukraine, the Ministry of Community and Territorial Development of Ukraine, the Mykolaiv Regional State Administration, and the Swedish-Ukrainian Polaris programme.
As part of its cooperation with the Polaris Programme, the hromada has also received institutional, training and logistical support, including technical equipment and a ‘Mobile Suitcase’ to help develop outreach services for local residents.
The new Centre will provide access to 119 administrative services for around 6,000 residents of the hromada. These include services relating to the registration of residence and property, land issues, urban planning, public amenities and architectural activities, social protection, as well as support for war veterans and their families.
The Administrative Service Centre consists of a central office in Syniushyn Brid and three satellite offices in the Dovha Prystan, Tarasivka, and Chausove starosta districts.
During the project’s implementation, particular attention was paid to creating a barrier-free environment. The premises feature an accessible entrance, a ramp, an inclusive toilet, tactile navigation elements with Braille, and areas for citizens to wait and use self-service facilities. The centre is also equipped with modern computer technology, an area for accessing digital services, and a generator to ensure uninterrupted operation.
All ASC staff were trained in Mykolaiv and continued their training online with the support of Polaris Programme and the Ministry of Digital Transformation of Ukraine.
“The opening of new ASCs, the expansion of the range of services, and the creation of comfortable conditions for local residents are the result of systematic work in the field of digital transformation. Mykolaiv Oblast continues to work on developing modern administrative services and improving their accessibility for the public,” said Viacheslav Bazarenko, Deputy Head of the Mykolaiv Regional State Administration.
Oleksandr Zubko, Head of the Syniushyn Brid hromada, emphasised the importance of opening the Centre for the hromadas residents.
“For the hromada, this is an important step towards the development of high-quality administrative services. Our aim is to ensure that residents can access the services they need quickly, transparently and in a comfortable environment,” he said.
“It is important to the Polaris Programme that hromada residents are able to access high-quality administrative services in accessible and comfortable surroundings. That's why the Programme supports hromadas not only technically, but also in building the capacity of their teams, implementing barrier-free solutions and adopting modern approaches to service delivery,” said Alla Kovalchuk, a Polaris Programme expert.
