How Starostas Can Engage More Effectively with Residents: Polaris Launches a Series of Trainings in Partner Hromadas

On 18 and 20 August, the first Polaris trainings, “From Information to Joint Solutions: Communication and Participation Tools for Starostas,” took place in Shumsk, Ternopil Oblast, and Rohatyn, Ivano-Frankivsk Oblast. The trainings focused on practical tools for engaging with residents, identifying their needs, and involving them in addressing issues in their hromadas.

The trainings brought together starostas and representatives of the Zboriv, Skalat, Buchach, Kolomyia, Ivano-Frankivsk, Shumsk, and Rohatyn hromadas.

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Together with Polaris experts Nataliia Mamchak, Andrii Matsokin, and Pavlo Pushchenko, participants worked with practical tools that starostas can use in their daily work. The sessions covered effective ways to inform residents, choosing appropriate communication channels and formats, identifying residents’ needs and requests, and organising feedback.

Particular attention was paid to formal and informal tools for resident engagement, as well as to participation mechanisms provided for in hromada statutes.

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The trainings also provided an opportunity for representatives of different hromadas to exchange experience. Participants shared practices for engaging with residents and discussed approaches that help make communication an ongoing process — not only responding to requests and problems, but also regularly collecting feedback and involving residents in finding solutions together.

In Shumsk, participants were welcomed by Mayor Vadym Boiarskyi, who emphasised the importance of such meetings for strengthening the capacity of hromadas, improving engagement with residents, and fostering a culture of partnership.

In Rohatyn, Khrystyna Soroka, Secretary of the Rohatyn City Council, addressed the participants: “A starosta is often the first person to hear from residents, understand their needs, and see problems not through documents, but through everyday life. That is why communication is about trust. It is about being able not only to speak, but also to listen. Not only to inform, but also to engage. A strong hromada begins where there is an open dialogue between local authorities and residents.”

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Supporting the institution of starostas is one of Polaris’ areas of work aimed at strengthening the capacity of local self-government. Starostas play an important role in connecting residents of starosta districts with local self-government bodies. Strengthening their communication and engagement skills helps ensure that residents’ needs are better taken into account in decision-making.

The trainings in Shumsk and Rohatyn marked the start of a series of learning events. The next sessions will take place in Rokytne and Ruzhyn, bringing together starostas from other partner hromadas in Rivne and Zhytomyr oblasts.

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